Refund policy

We want you to feel confident when shopping with Pure Peak Naturals.

Due to the nature of our products, we are unable to accept returns on opened or used items.

You may request a return within 14 days of delivery if:

The item is unopened, unused, and in its original sealed packaging, and

The item is in resalable condition

To start a return, please contact us at info@purepeaknaturals.co.uk with your order number.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photos of:

The product

The packaging

The delivery label

We will arrange a replacement or refund at no extra cost.

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be processed to your original payment method within 5–7 business days.

The following items are non-returnable:

Opened or used products

Products with broken seals

Items returned after 14 days

Sale or promotional items (unless faulty)

Orders may be cancelled before dispatch.
Once an order has been shipped, it cannot be cancelled.

If you have any questions about returns or refunds, please contact us at:
📧 info@purepeaknaturals.co.uk